Legal

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: 1 January 2025

ULTRYXIS LTD ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us. Please read this policy carefully. By using our website, you consent to the practices described herein.

1. Information We Collect

We may collect the following types of information:

  • Personal identification information: name, email address, phone number, billing and shipping address.
  • Payment information: processed securely by Stripe. We do not store your full card details on our servers at any time.
  • Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system, and platform.
  • Usage data: pages viewed, links clicked, and other actions taken on our website.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including sending confirmation and shipping notifications.
  • Respond to your enquiries and provide customer support.
  • Improve our website, products, and overall service.
  • Comply with legal obligations.
  • Detect and prevent fraud or other harmful activities.

We will not sell, trade, or rent your personal information to third parties for marketing purposes.

3. Sharing Your Information

We share your personal data only with trusted third parties who assist us in operating our website and serving you:

  • Stripe: for secure payment processing. Their privacy policy is available at stripe.com/gb/privacy.
  • Netlify: for website hosting and serverless function execution.
  • Delivery partners: your name and address are shared with our courier to fulfil your order.

4. Cookies

Our website uses essential cookies to maintain your shopping cart session. We do not use tracking or advertising cookies. You may disable cookies in your browser settings; however, this may affect the functionality of the website, including your ability to add items to your basket.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Order data is typically retained for seven years in line with UK financial record-keeping requirements.

6. Your Rights (UK GDPR)

Under UK data protection law, you have the following rights:

  • The right to access the personal data we hold about you.
  • The right to rectification of inaccurate data.
  • The right to erasure ("right to be forgotten") where applicable.
  • The right to restrict or object to processing.
  • The right to data portability.

To exercise any of these rights, please contact us at info@ultryxisltd.co.uk.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data transmissions are encrypted using SSL/TLS technology. Payment processing is handled exclusively by Stripe under PCI DSS compliance standards.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

ULTRYXIS LTD
167–169 Great Portland Street, Fifth Floor
London, England, W1W 5PF
Email: info@ultryxisltd.co.uk
Phone: +44 7455 907262