Frequently Asked Questions

We accept all major credit and debit cards including Visa, Mastercard, and American Express. Payments are processed securely through Stripe, which is trusted by millions of businesses worldwide. We do not store your card details at any point.

Absolutely. All transactions are protected by Stripe's industry-leading security infrastructure, which is PCI DSS compliant. Our website uses SSL encryption throughout. Your financial information is never shared or stored on our servers.

Yes — simply add as many items as you'd like to your basket and checkout in a single transaction. This is the easiest way to shop with us and means you only pay delivery once. Use the cart icon in the top right to review your items at any time.

Yes. After a successful payment, Stripe automatically sends you a confirmation email with your order details. Please check your spam folder if it doesn't arrive within a few minutes. You can also contact us at info@ultryxisltd.co.uk with your query.

Most UK orders are dispatched within 1–2 business days and arrive within 2–4 business days thereafter. During busy periods, please allow a little extra time. International orders may take 5–14 business days depending on your location.

Free standard UK delivery is available on orders over £50. Orders under this threshold attract a small delivery fee, which will be displayed at checkout before you complete payment. Exact shipping costs for international orders are calculated at checkout.

Yes, we ship to a number of countries including the US, Canada, Australia, Germany, France, the Netherlands, and Ireland. If your country isn't listed at checkout, please get in touch and we'll do our best to accommodate you.

We offer a 30-day returns policy from the date of delivery. Items must be returned in their original, unused condition and packaging. To initiate a return, simply contact us at info@ultryxisltd.co.uk with your order details and the reason for return.

We're sorry to hear that. Please contact us within 48 hours of delivery with a photo of the damage and your order number. We will arrange a replacement or full refund as quickly as possible — at no cost to you.

Once we receive and inspect your returned item, refunds are processed within 3–5 business days. The funds should appear in your account within 5–10 business days depending on your bank. We'll send you an email confirmation when the refund has been issued.

Sustainability is a key consideration in our product selection. We prioritise items made from responsibly sourced materials and work with suppliers who share our commitment to ethical production. This is an ongoing commitment that we continue to develop.

Care instructions vary by product. Specific guidance is included with each item on delivery. If you need care advice before purchasing, feel free to contact us and we'll be happy to help.

We are currently an online-only brand, which allows us to keep our costs lean and pass those savings on to you. Our registered address is in London, but all shopping takes place through this website. We're always available via email or phone if you'd prefer to speak with us directly.